Teleprompter and accessory shop

About i-Prompter

Delivery

All orders are shipped within one working day of receipt of full payment. Delivery and charges are subject to those chosen on check out.

Returns

If you are not satisfied with the item you received, please return it within 7 days for a replacement or money back. Please contact us before you return it.
All returned items must be in the original packaging with all components and accessories included, and you must provide us the return shipping information.
Return shipping fee is to be paid by the buyer. We will not be responsible for any custom duty or import tax.

Guarantee

All the products we sell are covered by a 12-month (return to base) guarantee unless otherwise stated.

Terms & Conditions

TOTAL SATISFACTION
Should you be unhappy with any item you purchase from i-Prompter.com simply return it to us (within seven days of purchase) and we'll refund the cost of the goods in full. Should you wish to return an item to us please note the following;
• Goods must be returned to us in pristine condition and with all original packaging and accessories.
• Due to the nature of the goods that we sell there are certain items that may not be returned for refund. These items include custom made and special order items (eg "custom cables"), books, computer software, video and audio tapes, and CDs. Such goods will of course be replaced under guarantee if found to be defective.

COMPLAINTS
We want you to be happy with everything you purchase from us and will do our best to provide as much information and assistance as we can to ensure this. Should you be unhappy with any aspect of our products or service please let us know and we'll do our best to resolve any problem for you. You may contact us:

By phone: 01908 641 858 between 9.00am and 5.30pm UK time Mon—Fri. Please note this is a standard national rate number and NOT a premium rate number
By post: 3a South House, The Bond Estate, Bond Avenue, Bletchley, Milton Keynes Buckinghamshire, MK1 1SW
By email: info@i-prompter.com

PRICES
All prices are correct at time of publication, (E and O E). We reserve the right to alter our prices if VAT rates or our suppliers' prices change. All prices are for payment with order and we make NO surcharges for credit card payments.

VAT
Orders for delivery within the EEC will be charged VAT at the current UK rate. VAT can be deducted only if the goods are dispatched directly to a non-EEC country. For VAT refunds under BFPO status, please send a copy of your certificate of entitlement with every order.

LIABILITY
i-Prompter.com shall not be liable in any respect of defects in goods supplied for any injury, loss or damage resulting from such defects.

ERRORS AND OMISSIONS
We have made every effort to ensure that the information contained in our web site and catalogue is correct and wherever possible we have included a picture of each product. Whilst this is intended to aid your selection we cannot guarantee the true likeness of product colours or size due to the imaging methods involved. Specifications may be subject to change without notice, and to preserve continuity of supply we may occasionally supply an alternative branded product of at least an equivalent (or better) specification. If there is any significant difference in specification we will contact you before processing you order. Whilst we try to ensure the utmost accuracy in our published prices, errors may occur. If we discover a pricing error relating to an order you have placed we will contact you as soon as possible with a full explanation, a revised offer, and the option to cancel. The published prices are provided as an invitation to treat and not as a confirmed sale. The contract is confirmed upon supply of goods.

INFORMATION AND ASSISTANCE
We do our best to provide accurate technical information in our catalogue and web site and also by telephone and email. Please note however, that we cannot be held responsible for the consequences of any action taken or purchases made on the basis of that information. Put another way, we will do our best to help you, our customer, make the right decision when purchasing equipment and give you the most up-to-date information we have, supplemented where possible with opinions based upon our own experience. However, the end decision on whether and what to purchase has to be yours, and yours alone.

PRIVACY & SECURITY
All information collected from transactions is used only by ourselves and is not sold on to any third party company. We do not send random marketing emails to personal email addresses (spam). On-line credit card transactions are conducted via a secure server and routed independently of name and address details. Please feel free to direct any web site privacy or security related questions to info@i-prompter.com

DATA PROTECTION
For your security and peace of mind i-Prompter.com abides by the requirements of the Data Protection Act 1998 and is committed to upholding the eight Data Protection Principles of good computer practice.

STATUTORY RIGHTS
None of these Terms and Conditions affects your statutory rights in any way.

Contact us

i-Prompter
3a South House, The Bond Estate
Bond Avenue,
Bletchley,
Milton Keynes
Buckinghamshire
MK1 1SW

Tel : 01908 641 858
e-mail : info@i-prompter.com

Delivery : Returns : Guarantee : Terms & Conditions : Contact us